The Wiki Cleanup
A major bank allowed employees to use LLMs to summarize meeting notes and policy updates. Within six months, the internal search engine was returning 70 percent AI-generated slop that contradicted actual compliance documents.
The accumulation of low-quality, AI-generated content that pollutes internal knowledge bases and external customer touchpoints.
You have seen it. The internal wiki is suddenly filled with generic, hallucinated summaries that sound professional but say absolutely nothing. This is the byproduct of teams using AI to check boxes rather than create value. It is the digital equivalent of fast food, cheap to produce and terrible for your long-term health.
This matters because your organization is drowning in noise. When your search tools return synthetic sludge instead of verified data, your decision-making speed drops. You are not just managing information anymore, you are managing the sanitation of your own corporate brain.
A major bank allowed employees to use LLMs to summarize meeting notes and policy updates. Within six months, the internal search engine was returning 70 percent AI-generated slop that contradicted actual compliance documents.
I realized our blog output had tripled, but our lead conversion had plummeted. We were publishing high volumes of slop-py models that lacked the specific, gritty expertise our clients actually pay for.
Before, our documentation was sparse but accurate. After we mandated AI-first documentation, our repository became a graveyard of generic, unhelpful code comments that masked technical debt.
A hospital system deployed an AI agent to draft patient communication templates. The agent began hallucinating non-existent procedures, leading to patient confusion and a massive spike in support tickets.